We want you to be satisfied with your purchase, and of course we will meet all our obligations under the Australian Consumer Law. We accept returns on eligible full-priced items within thirty (30) days from the date that the item was delivered to you. We do not accept returns of item on SALE or where a discount was applied. Items must be returned unopened/unused, with tags, and in their original packaging. Any items that are damaged when we receive them are not eligible for a return or refund. If a returned item is open or used, any refund shall be at our discretion.

To process a refund we ask you to send a request to ply.grnd@outlook.com with in the number of days specified in the Return Policy. Please provide proof of purchase in the email and the reason for the refund request.

Once your request has been approved, please send the goods back to the address provided, this is at your cost.

We will refund the cost of the goods that you purchased but not the cost of the postage.

Please note that we do not accept returns of intimate apparel, jewelry, any personalized or custom-made products, merchandise marked as final sale, or any other merchandise marked as non-returnable, unless such item arrives to you in a damaged or faulty state. Any exceptions to this policy will be listed on the product’s page. All products purchased through the PLYGROUND WELLNESS POP-UP shop from a third-party brand are final sale and not eligible for return.

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it.

We cannot accept returns of products you have personal sensitivities to.

Please check your product labels carefully for ingredients you may be sensitive to.

Any item returned after 30 days of receipt is not eligible for refund.

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, and purchase the correct item in a new order.

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price.

Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.